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Return and Exchange Policy

    OOPS SHOES guarantees the buyer in the event that he no longer wants or is not satisfied with the product he ordered and wants to cancel it immediately before starting the shipping process, that he will refund the full amount as a balance My Transactions on our website, without deducting shipping costs from the buyer, but it has to be submit Request a Return immediately before starting the procedures for shipping the product, in addition to writing to us on service@oops-shoes.com clarifying the order number to be returned or contact us through the page Contact US.


- The buyer is also guaranteed the replacement process in the event that it is proved that the products had a problem before they were delivered to the shipping company and sent to the buyer, with the same products and the same sizes within two days after receiving the order, on condition that the product inspection seal and labels (papers and cards) related products are not removed or destroyed.


*Suggestion :

- In the event that the buyer was hesitant about the size or shape of the product before ordering, and there is a possibility of requesting a replacement (after completing the order) for the size of the product or replacing the product he requested with a different product and the shipping procedures have been started. We suggest to pay in advance (the cost of air freight (to and from) for the goods returned to our warehouse) an amount of SAR 260, which will be one of the conditions for order confirmation on the desired product page, then it will be added to the total product value while ordering the product. And in the event that the buyer has the possibility of requesting a replacement of the product size or replacing the product he requested with another different product, and he did not pre-pay the cost of air freight (to and from) for the returned goods to our warehouse estimated at an amount of 260 Saudi riyals, then the shipping procedures were initiated and he requested Replacement of the size or product with another product later, then 60% of the total value of the order will be deducted, taking into account administrative fees in addition to the cost of air freight (to and from) for the goods returned to our warehouse.

- In the event that shipping procedures have been started, the buyer can submit Request a Return Within two days after receiving the order, the buyer thus bears the cost of air freight (to and from) for the returned goods, either by pre-paying the cost return shipping is only estimated 260 riyals or a discount of 60% of the total value of the product in the event that he did not pay in advance when completing the order, taking into account administrative fees in addition to the cost of air freight (to and from) for the returned goods to our warehouse, the remaining amount is refunded to the buyer as credit My Transactions on our website, it can be used for upcoming purchases on website. But first, please make sure that the parts are safe and not damaged within the "return / exchange" conditions shown below.


Terms of "return / exchange":

  • To send a form Request a Return within two days of receiving the order.
  • The product must be unused, on condition that the product inspection seal and labels (papers and cards) related products are not removed or destroyed.
  • The product must be returned with the original brand box that was sent to you, and with all the papers, stickers ...etc. related to the order.

* In the event that a return request is submitted by the buyer and the conditions of "return \ exchange" described above are not met, OOPS SHOES will not be obligated to return \ replace the product, and the buyer will bear the cost of shipping the returned product to him in the event of a request to return it to him.  

We are also pleased to review Terms of Use on our website from time to time, in addition to always reviewing it before confirming the orders.

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