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OOPS SHOES guarantees a 100% safe shopping experience. Credit card numbers are not stored on our systems, and payment details are encrypted prior to transmission using the latest electronic encryption technologies that follow the highest security standards. We also follow the strictest protocols to ensure that our customers' personal information is not disclosed to a third party.

On your part, as a customer, you must protect your password and not share it with others in order to preserve your personal information and credit card details.

We only use your personal information for purposes related to fulfilling your requests, and we do not disclose this information to any third party under any circumstances. For more information on this topic, please review our Privacy Policy.

The experts of OOPS Shoes team, through sourcing from distinguished and trusted wholesalers and retailers, who are authorized to sell original products around the world. We only sell original products.


Our specialists go through rigorous training and inspect everything from the label to stitching, texture to color, and so much more.


If your product is found to be inauthentic or not as described, we will refund the full amount paid for your order on your bank account.


Our goal is to hope through our efforts that we can create a safe and reliable market for sneakers.


Saudi Arabia:

   - Shipping company Aramex:-

       website of the company :     Aramex


    - Shipping company DHL :   tracking


Rest of the Arab countries and the Gulf states:

   - Shipping company Aramex :-

       website of the company :   Aramex 


    - Shipping company DHL : tracking


Rest of the world:

    - Shipping company DHL :    tracking

    - Shipping company UPS :    tracking

    - Shipping company Fedex : tracking


You may be required to show a valid identification such as ID, driver's license or passport when collecting the order.

Through shipping companies:


        - Shipping company Fetchr :     tracking

        - Shipping company Aramex :   tracking

        - Shipping company DHL :        tracking

        - Shipping company UPS :        tracking

        - Shipping company Fedex :     tracking


In addition to track OOPS SHOES through it we will provide you with tracking details of the order and details of the shipping company Of the order, Also via View order history Page My Account.


If you are unable to schedule the order receipt by using any of these means, do not hesitate to contact the customer service team via our e-mail service@oops-shoes.comAnd our team will assist you ASAP!


Upon completion of the order confirmation and approval, the OOPS SHOES team will deliver the order to one of the shipping companies, then you will be provided with the tracking number of the order by e-mail, and the order details (order record) will also appear via (Order History) by View order history on My Account.


Please email us at service@oops-shoes.com or contact us through Contact Us

* (There are additional fees if you change the receiving address after confirming the order, or if you do not receive the order from the first time delivery).


Saudi Arabia:

The expected time for receiving the order is 7 to 14 working days.

Rest of the world:

The expected time for receiving the order is from 10 to 17 working days.


We provide shipping and delivery to your address to most regions of the Kingdom of Saudi Arabia for "free", and in case there are shipping fees, they will be clarified on the order completion page. * (There are additional fees if you change the receiving address after confirming the order, or if you do not receive the order from the first time delivery).


In order for us to be able to carry out delivery services according to estimates, please ensure that you provide us with a used and correct phone number, a clear and correct address (with an indication of known and near places if necessary).

- Although we strive to do our best to complete all deliveries on time, but we hope that you will be sorry if some circumstances prevent us from doing so.

- If you have not received your order and exceed the estimated time for delivery, please contact us at service@oops-shoes.com.


The shipping companies deliver the order to your address according to the estimated dates through them, and if you want to receive it from the shipping company's headquarters, only contact them to inform them of the matter and prepare the order for you if possible.

OOPS SHOES guarantees the buyer in the event that he no longer wants or is not satisfied with the product he ordered and wants to cancel it immediately before starting the shipping process, that he will refund the full amount as a balance My Transactions on our website, without deducting shipping costs from the buyer, but it has to be submit Request a Return immediately before starting the procedures for shipping the product, in addition to writing to us on service@oops-shoes.com clarifying the order number to be returned or contact us through the page Contact US.

- The buyer is also guaranteed the replacement process in the event that it is proved that the products had a problem before they were delivered to the shipping company and sent to the buyer, with the same products and the same sizes within only one day after receiving the order, on condition that the product inspection seal and labels (papers and cards) related products are not removed or destroyed.


- In the event that shipping procedures have been started, the buyer can submit Request a Return Within only one day after receiving the order, the buyer bears the cost of air freight (to and from) for the goods returned to our warehouse in addition to customs clearance fees and taxes, done with a deduction of 30% of the total value of the product plus $40, the remaining amount is refunded to the buyer as credit My Transactions on our website, it can be used for upcoming purchases on website. But first, please make sure that the parts are safe and not damaged within the "return / exchange" conditions shown below.


Terms of "return / exchange":

  • To send a form Request a Return within only one day of receiving the order.
  • The product must be unused, on condition that the product inspection seal and labels (papers and cards) related products are not removed or destroyed.
  • The product must be returned with the original brand box that was sent to you, and with all the papers, stickers ...etc. related to the order.

* In the event that a return request is submitted by the buyer and the conditions of "return \ exchange" described above are not met, OOPS SHOES will not be obligated to return \ replace the product, and the buyer will bear the cost of shipping the returned product to him in the event of a request to return it to him.  

We are also pleased to review Terms of Use on our website from time to time, in addition to always reviewing it before confirming the orders.

Our prices do not include clearance, customs fees, taxes or any other third-party fees, so the buyer must pay the fees associated with the invoices attached to the order. You understand when completing your order and agreeing to the terms of use of the site, you agree to pay the fees incurred by the third party on your order, if any, before or when your order is delivered through the shipping company.

* (There are additional fees if you change the receiving address after confirming the order, or if you do not receive the order from the first time delivery).

We will not be able to complete your order if any of the following happen:

Verify the order - the recipient's information given is incorrect: If the recipient's information is incorrect or the registered recipient's phone number is incorrect, we will find it difficult to communicate with the person who is intended to receive the order.

The product was not available from the supplier: The product that you purchased did not reach us from the supplier on time, or sometimes the product may has sold out or its price changed been during the completion of your purchase, and in this case, OOPS SHOES will refund the full amount to you as you wish, either as a balance in your account with OOPS SHOES You can use it for purchases on the site or refund the amount to you through the payment method that was made on our site.

Order Status (In Progress) (Completed - Payment Process Failed) - Payment Process Pending: This does not happen usually, however, some transactions may be kept by the payment system in case there is any problem. In such cases, the order will not be completed without the ID details (ID card \ passport holder). The name in the ID must match the name of the cardholder in order for us to complete the order.

Repeat order: In the event that there is a duplicate order in the same period of time, our team will ask for confirmation from you on the second order, otherwise we will initiate and cancel it. Please note - when we are unable to contact you, it will be canceled automatically. You will receive an email to let you know.

* In all cases, we will contact you either by calling you through the mobile number or by your e-mail registered with us, so please check our updates to the e-mail sent to you, because it will include the latest information about your order and the refunded amount wherever it was applied \ returned.

We on OOPS SHOES want to make sure that everything in your order is in perfect condition before it is sent to you. So sometimes, the product or size you bought may be the last piece in our warehouse, and during the regular quality check on the ordered products, it does not go beyond this stage as it is not at the required level that we want to send you, so it is canceled.

* In this case, we will refund the full amount to you as you wish, either as a balance in your account with OOPS SHOES, which you can use for purchases on the site or retrieve the amount to you through the payment method that was made on our site, and you will be contacted either by calling you through the mobile number or by Your e-mail registered with us, so please check our e-mail updates sent to you, as it will include the latest information about your order and the refund amount wherever it was applied \ returned.

OOPS SHOES guarantees the buyer in the event that he no longer wants or is not satisfied with the product he ordered and wants to cancel it immediately before starting the shipping process, that he will refund the full amount as a balance My Transactions on our website, without deducting shipping costs from the buyer, but it has to be submit Request a Return immediately before starting the procedures for shipping the product, in addition to writing to us on service@oops-shoes.com clarifying the order number to be returned or contact us through the page Contact US.

- The buyer is also guaranteed the replacement process in the event that it is proved that the products had a problem before they were delivered to the shipping company and sent to the buyer, with the same products and the same sizes within only one day after receiving the order, on condition that the product inspection seal and labels (papers and cards) related products are not removed or destroyed.


- In the event that shipping procedures have been started, the buyer can submit Request a Return Within only one day after receiving the order, the buyer bears the cost of air freight (to and from) for the goods returned to our warehouse in addition to customs clearance fees and taxes, done with a deduction of 30% of the total value of the product plus $40, the remaining amount is refunded to the buyer as credit My Transactions on our website, it can be used for upcoming purchases on website. But first, please make sure that the parts are safe and not damaged within the "return / exchange" conditions shown below.


Terms of "return / exchange":

  • To send a form Request a Return within only one day of receiving the order.
  • The product must be unused, on condition that the product inspection seal and labels (papers and cards) related products are not removed or destroyed.
  • The product must be returned with the original brand box that was sent to you, and with all the papers, stickers ...etc. related to the order.

* In the event that a return request is submitted by the buyer and the conditions of "return \ exchange" described above are not met, OOPS SHOES will not be obligated to return \ replace the product, and the buyer will bear the cost of shipping the returned product to him in the event of a request to return it to him.  

We are also pleased to review Terms of Use on our website from time to time, in addition to always reviewing it before confirming the orders.

Please make sure that you do not include the messages that you receive from OOPS Shoes in your spam box, as this may be the reason for not being in your inbox.

The following are the steps that you need to follow to request a "return \ exchange":

     1- Log in.
     2- Go to my account.
     3- Go to My Orders - View Request Collection.
     4- Click on View the request to be returned.
            You will find a "return" icon next to the product you want to return.
     5- Fill out the return form, agree to the return \ exchange policy, and submit the form.

Your request will be reviewed by the customer service team, and you will be contacted by email or by calling you to complete the return request procedures.

After receiving the products from you, and ensuring that the parts are safe and not damaged within the "return \ exchange" conditions shown below.

The order receipt section will work within a period of 1-3 working days to retrieve the full amount for you as a balance in your account on our website, and you can use it to order your product again, or keep it as a balance in your account that you can use on upcoming purchases on our website. Or return the full amount to your bank account from which the purchase was made on our website.

* After submitting the "return \ exchange" request and agreeing to the return \ exchange policy, we will approve your return request and the shipping company representative will contact you to receive the returned products from you within 2-3 working days.

Terms of "return \ exchange":

  • The return request form must be sent within two days of receiving the request.
  • The application must be unused, and the product inspection tape and labels (papers and cards) related to the products must not be removed or destroyed.
  • The product must be returned with the original brand box that was sent to you, with all the papers, stickers, etc. related to the order.

* In the event that a return request is submitted by the buyer and the conditions of "return \ exchange" described above are not met, OOPS SHOES will not be obligated to return \ replace the product, and the buyer will bear the cost of shipping the returned product to him in the event of a request to return it to him.

We are also pleased to review the terms and conditions on our website from time to time, in addition to always reviewing them before confirming the order.

We on OOPS SHOES take care to make sure that everything in your order is in perfect condition before it is sent to you.

So sometimes, the product or size you bought may be the last piece in our warehouse, and during the regular quality check on the ordered products, it does not go beyond this stage as it is not at the required level that we want to send you, so it is canceled, and in this case OOPS SHOES will refund the full amount to you according to your desire, either as a balance in your account on our website, which you can use for purchases on the site or refund the amount to you through the payment method that was made on our website.

- Or perhaps the product was not available from the supplier: the product that you purchased did not reach us from the supplier on time, or sometimes the product may have been executed during the completion of your purchase, and in this case, OOPS SHOES will refund the full amount to you as you wish, either as a balance in your account on our website, you can use it for on-website purchases or refund the full amount to you through the payment method that was made on our website.

- The amount will be returned to your account within a maximum period of 7 working days.

Contact us through the Contact Us page or by emailing us via the customer service email: service@oops-shoes.com

 

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